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frequently
asked questions
How
long does it take to produce a video tour?
Generally,
it takes anywhere from 30-90 minutes to film the
property, depending on the size of the home, as well
as if we are taking still photographs at the same
time. Editing, production time, narration,
compression, etc. take approximately 3-5 additional
hours. We try and have your tour online within 36-48
hours if possible.
When is my payment due, and what forms of payment do you
accept?
A
50% deposit is required upon booking the
videographer/photographer, and balance due upon
completion. Payments accepted: cash, certified
cheque, pay pal and e-mail money transfer. Or if
preferred, full payment may be made anytime prior to
scheduled date.
What
is YouTour Property's cancellation/refund policy?
Payment
is non-refundable after shooting video. We guarantee
satisfaction. If for any reason you are not
satisfied with our tour, we will photograph the
location again at no additional charge.
How
can I cancel/reschedule with my YouTour Videographer?
If
you need to cancel or reschedule a video tour,
please call us within 24 hours of your scheduled
video shoot. If the shoot is not cancelled within 24 hours, a
cancellation fee of $35 may be assessed.
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